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Author Topic: often receive "Sorry karte nicht gefunden"  (Read 1995 times)

607ch00

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often receive "Sorry karte nicht gefunden"
« on: March 04, 2014, 03:43:55 am »
Its very frustrating when trying to use this deck builder.  Sometimes I can see the card details on hover, more often I get the error, "Sorry, karte night gefunden"

any way to resolve this?

Nils

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Re: often receive "Sorry karte nicht gefunden"
« Reply #1 on: March 04, 2014, 10:29:02 am »
That's really weird, I totally understand how that would be frustrating!

Can you please answer a few more questions about this to help me understand what's happening?

- It sounds like the message is in German ("Karte nicht gefunden"). Are you using Deckstats in German or is this wrong too?
- Does this happen when you hover over the cards in the card database as well as the ones in the deck?
- Did you ever have problems like this when viewing the deck afterwards (after clicking the Analyze button)?

jinbeijing

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Re: often receive "Sorry karte nicht gefunden"
« Reply #2 on: March 04, 2014, 12:04:34 pm »
Hey,

I have the same problem. I have 2 decks on my profile atm, both are bugged sometimes. I'm from germany, using the english version of the site though.



When I edit the deck again and analyze either: 1. nothing happens, the bug still occurs or 2. everything is fixed but then the other deck is bugged again. More often both are bugged.

Error message: Sorry, card was not found. Please check if the card name is spelled correctly or if the card is part of a not published edition. If both possibilites are ruled out, contact us.
Decks:
1. http://deckstats.net/decks/10231/49758--1-deck-wei-/en
2. http://deckstats.net/decks/10231/71797-born-of-the-gods-rot-wei-es-de/en
« Last Edit: March 04, 2014, 12:08:04 pm by jinbeijing »

Nils

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Re: often receive "Sorry karte nicht gefunden"
« Reply #3 on: March 04, 2014, 12:11:46 pm »
When you hover over a card and it works, is the blue text at the bottom of the box in German too ("Fuer Details klicken") or is that in English?

What browser and operating system are you using?

jinbeijing

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Re: often receive "Sorry karte nicht gefunden"
« Reply #4 on: March 04, 2014, 12:22:15 pm »
In german: http://abload.de/img/heheheez5kfk.png

I'm using Chrome and it's up to date. Windows 7 Home 64-Bit.

Nils

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Re: often receive "Sorry karte nicht gefunden"
« Reply #5 on: March 04, 2014, 12:32:48 pm »
Thank you for the error report, the problem should be resolved now! Could you please have a look if everything is okay now?

jinbeijing

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Re: often receive "Sorry karte nicht gefunden"
« Reply #6 on: March 04, 2014, 12:52:25 pm »
Working fine so far! If I have the bug again I'll let you know.  :)

607ch00

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[RESOLVED] Re: often receive "Sorry karte nicht gefunden"
« Reply #7 on: March 04, 2014, 06:00:49 pm »
Awesome! Sorry for late response, but appears that the issue is now resolved. Thank you!

PS Yes I was using Chrome/Opera on Win 7 and in English.